Study Guide

Objective

You know the concept of quality, the terms related to quality and the principles of continuous improvement. You are able to prepare process descriptions and work instructions in accordance with the quality management system. You understand the importance of quality in the operation of a company. You are able to use tools and methods related to quality and continuous improvement. You know the basics of statistical quality control.

Content

- The concept of quality
- Quality management system ISO 9001
- Description of processes
- Making work instructions
- Deviation handling
- Quality tools
- Statistical quality control
- Basics of quality measurement
- Principles in accordance with the product approval and rejection standard