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Experience DesignLaajuus (5 op)

Tunnus: LUT6033

Laajuus

5 op

Opetuskieli

  • suomi

Vastuuhenkilö

  • Tarja Kupiainen

Osaamistavoitteet

The student
- uses innovative and user centred methods to design services and to compose customer-oriented service paths with touchpoints planned in detail
- understands the significance of an individual's or group's values, motives, expectations, needs, desires, knowledge, skills, experiences, and perceptions in tourism productization processes

Sisältö

Service Design principles and methods. User centred planning and innovation processes. Productization of experiences.

Esitietovaatimukset

Tutkin ja kehitiän -opintojakso tulee olla suoritettuna ennen opintojaksoa.

Oppimateriaalit

Moritz, S. 2005. Service Design : Practical Access to an Evolving Field. Köln International School of Design. (PDF-file available)

Schwartz, S. H. 2012. An Overview of the Schwartz Theory of Basic Values. Online Reading in Psychology and Culture, 2 (1). http://dx.doi.org/10.9707/2307-0919.1116

Stickdorn, M. & Schneider, J. 2010. This is Service Design Thinking. Amsterdam: BIS Publishers. Further information: http://thisisservicedesignthinking.com

Palvelumuotoilun työkalupakki. Prosessit ja työpajat. JAMK 1012. (PDF-tiedosto saatavilla)

Other material provided by teachers.

Ilmoittautumisaika

01.10.2023 - 31.10.2023

Ajoitus

18.03.2024 - 10.05.2024

Opintopistemäärä

5 op

Toteutustapa

Lähiopetus

Yksikkö

Restonomikoulutus (PR)

Toimipiste

Wärtsilä-kampus Karjalankatu 3 (WÄR)

Opetuskielet
  • Suomi
Paikat

20 - 60

Koulutus
  • Matkailun koulutus
Opettaja
  • Tuija Kainulainen
Vastuuopettaja

Tarja Kupiainen

Ryhmät
  • PRNS21
    Restonomi (AMK), matkailu- ja palveluliiketoiminta, päivä, syksy, 2021

Tavoitteet

The student
- uses innovative and user centred methods to design services and to compose customer-oriented service paths with touchpoints planned in detail
- understands the significance of an individual's or group's values, motives, expectations, needs, desires, knowledge, skills, experiences, and perceptions in tourism productization processes

Sisältö

Service Design principles and methods. User centred planning and innovation processes. Productization of experiences.

Aika ja paikka

Kevät 2024, K2
Wärtsilä-kampus

Oppimateriaalit

Moritz, S. 2005. Service Design : Practical Access to an Evolving Field. Köln International School of Design. (PDF-file available)Schwartz, S. H. 2012. An Overview of the Schwartz Theory of Basic Values. Online Reading in Psychology and Culture, 2 (1). http://dx.doi.org/10.9707/2307-0919.1116Stickdorn, M. & Schneider, J. 2010. This is Service Design Thinking. Amsterdam: BIS Publishers. Further information: http://thisisservicedesignthinking.comPalvelumuotoilun työkalupakki. Prosessit ja työpajat. JAMK 1012. (PDF-tiedosto saatavilla)Other material provided by teachers.

Opetusmenetelmät

Learning objectives:
The student
- uses innovative and user centred methods to design services and to compose customer-oriented service paths with touchpoints planned in detail
- understands the significance of an individual's or group's values, motives, expectations, needs, desires, knowledge, skills, experiences, and perceptions in tourism productization processes

Learning Methods: Learning assignments

Core Content: Service Design principles and methods. User driven planning and innovation processes. Productization of experiences.

Opiskelijan ajankäyttö ja kuormitus

Guided studying 28 hours, independent studying 36 hours, working in groups 61 hours and peer evaluation 8 hours

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Performing tasks on time
Peer evaluation
Active participation in lessons and teamwork

Hylätty (0)

Not participating in teamwork
Not completing assignments or attending classes

Esitietovaatimukset

Tutkin ja kehitiän -opintojakso tulee olla suoritettuna ennen opintojaksoa.

Ilmoittautumisaika

01.10.2022 - 30.11.2022

Ajoitus

20.03.2023 - 17.05.2023

Opintopistemäärä

5 op

Toteutustapa

Lähiopetus

Yksikkö

Restonomikoulutus (PR)

Toimipiste

Wärtsilä-kampus Karjalankatu 3 (WÄR)

Opetuskielet
  • Suomi
Paikat

20 - 60

Koulutus
  • Matkailun koulutus
Opettaja
  • Tarja Kupiainen
  • Tuija Kainulainen
Vastuuopettaja

Tarja Kupiainen

Ryhmät
  • LUTNS20
    Restonomi (AMK), matkailu- ja palveluliiketoiminta, päivä, syksy, 2020

Tavoitteet

The student
- uses innovative and user centred methods to design services and to compose customer-oriented service paths with touchpoints planned in detail
- understands the significance of an individual's or group's values, motives, expectations, needs, desires, knowledge, skills, experiences, and perceptions in tourism productization processes

Sisältö

Service Design principles and methods. User centred planning and innovation processes. Productization of experiences.

Oppimateriaalit

Moritz, S. 2005. Service Design : Practical Access to an Evolving Field. Köln International School of Design. (PDF-file available)Schwartz, S. H. 2012. An Overview of the Schwartz Theory of Basic Values. Online Reading in Psychology and Culture, 2 (1). http://dx.doi.org/10.9707/2307-0919.1116Stickdorn, M. & Schneider, J. 2010. This is Service Design Thinking. Amsterdam: BIS Publishers. Further information: http://thisisservicedesignthinking.comPalvelumuotoilun työkalupakki. Prosessit ja työpajat. JAMK 1012. (PDF-tiedosto saatavilla)Other material provided by teachers.

Opetusmenetelmät

Learning objectives:
The student
- uses innovative and user centred methods to design services and to compose customer-oriented service paths with touchpoints planned in detail
- understands the significance of an individual's or group's values, motives, expectations, needs, desires, knowledge, skills, experiences, and perceptions in tourism productization processes

Learning Methods: Learning assignments

Core Content: Service Design principles and methods. User driven planning and innovation processes. Productization of experiences.

Opiskelijan ajankäyttö ja kuormitus

Guided studying 28 hours, independent studying 36 hours, working in groups 61 hours and peer evaluation 8 hours

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Performing tasks on time
Peer evaluation
Active participation in lessons and teamwork

Hylätty (0)

Not participating in teamwork
Not completing assignments or attending classes

Esitietovaatimukset

Tutkin ja kehitiän -opintojakso tulee olla suoritettuna ennen opintojaksoa.

Ilmoittautumisaika

01.10.2021 - 31.10.2021

Ajoitus

14.03.2022 - 31.05.2022

Opintopistemäärä

5 op

Virtuaaliosuus

2 op

TKI-osuus

3 op

Toteutustapa

60 % Lähiopetus, 40 % Etäopetus

Yksikkö

Restonomikoulutus (PR)

Toimipiste

Wärtsilä-kampus Karjalankatu 3 (WÄR)

Opetuskielet
  • Suomi
Paikat

20 - 60

Koulutus
  • Matkailun koulutus
Opettaja
  • Hanna Vienonen
  • Tuija Kainulainen
Vastuuopettaja

Tarja Kupiainen

Ryhmät
  • LUTNS19
    Restonomi (AMK), matkailu- ja palveluliiketoiminta, päivä, syksy, 2019

Tavoitteet

The student
- uses innovative and user centred methods to design services and to compose customer-oriented service paths with touchpoints planned in detail
- understands the significance of an individual's or group's values, motives, expectations, needs, desires, knowledge, skills, experiences, and perceptions in tourism productization processes

Sisältö

Service Design principles and methods. User centred planning and innovation processes. Productization of experiences.

Oppimateriaalit

Moritz, S. 2005. Service Design : Practical Access to an Evolving Field. Köln International School of Design. (PDF-file available)Schwartz, S. H. 2012. An Overview of the Schwartz Theory of Basic Values. Online Reading in Psychology and Culture, 2 (1). http://dx.doi.org/10.9707/2307-0919.1116Stickdorn, M. & Schneider, J. 2010. This is Service Design Thinking. Amsterdam: BIS Publishers. Further information: http://thisisservicedesignthinking.comPalvelumuotoilun työkalupakki. Prosessit ja työpajat. JAMK 1012. (PDF-tiedosto saatavilla)Other material provided by teachers.

Opetusmenetelmät

Learning objectives:
The student
- uses innovative and user centred methods to design services and to compose customer-oriented service paths with touchpoints planned in detail
- understands the significance of an individual's or group's values, motives, expectations, needs, desires, knowledge, skills, experiences, and perceptions in tourism productization processes

Learning Methods: Learning assignments

Core Content: Service Design principles and methods. User driven planning and innovation processes. Productization of experiences.

Opiskelijan ajankäyttö ja kuormitus

Guided studying 28 hours, independent studying 36 hours, working in groups 61 hours and peer evaluation 8 hours

Arviointiasteikko

H-5

Esitietovaatimukset

Tutkin ja kehitiän -opintojakso tulee olla suoritettuna ennen opintojaksoa.